Return and Exchange Policy

  • Returns: Due to the specificity of virtual products, in general, we do not accept return requests. Please carefully confirm the product description and functions before purchasing to ensure that it meets your needs.

  • Exchanges: Similarly, due to the nature of virtual products, we usually cannot exchange them. However, if you encounter technical problems or other failures during the use of the product, please contact our customer service team in a timely manner, and we will do our best to assist in solving them.

  • Quality Assurance: We are committed to providing high-quality virtual products and conduct rigorous testing before release. If you find that the product has quality problems, please let us know as soon as possible, and we will investigate and take appropriate measures.

  • Customer Support: Our customer support team will provide assistance during your purchase and use of the product. If you have any questions about the product or need technical support, please feel free to contact us.

  • Refunds: In some special cases, such as when the product cannot be used normally and we cannot solve the problem, we may consider a refund. The specific refund policy will depend on the specific circumstances.